Overview:
At Didem Salon, we strive to ensure your complete satisfaction with your purchases. If you are not satisfied with the product you have chosen, you can take advantage of our return and exchange policy in accordance with the terms and conditions outlined below.
Terms and Conditions:
- Timeframe: Products can be returned within 7 days from the date of receipt.
- Product Condition: The product must be unused and in the same original condition in which it was received, including packaging and any accompanying accessories.
- Proof of Purchase: The original proof of purchase must be presented when requesting a refund or exchange.
- Exceptions: Customized or modified products are not eligible for return or exchange.
Return and Exchange Procedures:
- Notification: To initiate a return, you must first contact our customer service to inform them of your decision.
- Evaluation: We will evaluate the condition of the product upon receipt to confirm that it meets the return conditions.
- Refund: Once the return is approved, the refund will be processed to the same original payment method within several business days (7 to 21 days).
Exchange:
If you wish to exchange the product, this is only possible if the error is on our part. Please contact customer service to inquire about the availability of the desired replacement product.
Costs:
The customer is responsible for return shipping costs, unless the return is due to an error on our part.
Contact Customer Service:
If you have any questions about our return and exchange policy or need assistance with the return process, please contact us.
At Didem Salon, we are committed to providing an exceptional shopping experience and high-quality products. We appreciate your trust and work hard to ensure your complete satisfaction.